Question 1

I just moved here, how do I get my account set up?

Accepted Answer

If you purchased a home:

Escrow likely contacted us regarding your closing date, and we'll open your new account on that date. However, we still need you to reach out to us by phone at (425) 774-7769 or by email at Frontdesk@ovwater.com (mailto:Frontdesk@ovwater.com)to provide us with your contact details.

It's also important to contact us directly if your closing date changes, or if there's a seller rent-back, as Escrow doesn't always communicate these updates to us.

If you are a new renter:

Only the owner or property manager can make changes to an account. Renters can't. Please have your owner or property manager contact our office. Please have them contact us by phone at (425) 774-7769 or by email at Frontdesk@ovwater.com (mailto:Frontdesk@ovwater.com)to confirm your move-in/move-out date and provide us with their current contact information (mailing address, updated phone number, and email). They will also be required to complete and submit a Tenant Agreement form if they have not already done so.

Of course, you can always reach out to us to find out if your account has already been set up by the owner or property manager.

Question 2

I am renting my home out, what is the process, and how do I change the account into the renter’s name?

Accepted Answer

Your first step is to fill out our "Tenant Agreement form." This form is specifically designed to gather your information as the owner of the home; you'll only need to complete it one time for our records no matter how many renters you might have in the future.

Going forward, each time a renter moves in or out of the property, we'll rely on you, the owner, or your property manager, to contact us and confirm the exact move-in and move-out dates.

Additionally, upon a renter's departure, we'll need explicit directions from you or your property manager regarding the account's status—whether it should be transferred directly to a new renter's name, or returned to you / the owner's name.

Question 3

When is my bill due?

Accepted Answer

Utility bills are due upon receipt. A $1 discount is available if your payment is received in our office by the 15th of the month following your billing date. Bills unpaid on or after 45 days from the original billing date will incur a 10% penalty.

Question 4

My bill was high due to a leak. Do you offer leak adjustments?

Accepted Answer

The District is pleased to offer a leak adjustment program to help customers who experience unexpected high bills due to a leak. While the leak adjustment won't bring your bill down to your typical amount for the period, it will slightly reduce the cost of the leaked water. You will still be required to pay the wholesale rate for the water that was used.

• One leak adjustment is allowed every two years. 
 • Leak adjustments can be applied for up to two consecutive billing periods. 
 • Adjustments are calculated based on your average usage for the same billing cycle over the last three years. Any water consumption exceeding that average will be adjusted down to the wholesale rate—which is the cost OV pays for the water.

Question 5

Why are there two different billed amounts on my bill?

Accepted Answer

The full amount due is listed at the bottom of the bill.  The amount at the top reflects the $1.00 discount if your payment is received in our office on or before the 15th of the month.

Question 6

What is this “adjustment” or “miscellaneous fee” on my bill?

Accepted Answer

The adjustments on your statement aren't individually categorized by our system. Here are some examples of what they might represent:

• $10.00 – New Customer Account set-up charge
 • $30.00 – Delivery of green door tag, pending a service shut-off notice
 • $60.00 – Water shut off fee for non-payment
 • $20.00 – Returned Check/ACH Returned
 • $25.00 – Charge to close an existing account on a Final Bill
 • $250.00 – Fee for tampering with District facilities (meter and/or valves)

Question 7

What is this “Woodway Utility Tax,” “Woodway Franchise Fee,” or “City of Edmonds Surcharge” on my bill?

Accepted Answer

These taxes, fees, and surcharges on your bill stems from an agreement between the District and the city or town where you live. This fee allows Olympic View to operate within public areas (such as streets and sidewalks) to build, fix, and maintain essential services like water and sewer lines. Think of it as a "rent" payment for using these public spaces. Currently, the District has these agreements with the City of Edmonds and the Town of Woodway.

Frequently Asked Questions

Hours

(425) 774-7769

Quick Links